Below are some of the Frequently Asked Questions we hear from our customers. Check to see if your question has been answered. If not, submit a question here.
Shipping
What shipping options do you offer?
- USPS First Class
- USPS Priority Mail
- UPS Ground*
- UPS 3-Day*
- UPS 2-Day*
- UPS Next Day Air (for qualifying orders)*
*Orders shipped via UPS do not include weekend delivery. If you need Saturday delivery, please contact us.
Canada Shipping Options
- USPS First Class Mail® International
- USPS Priority Mail International® (6 – 10 business days)
What is your return policy?
Generally, we offer a 30-Day No Hassle Return Policy to our customers. This excludes assembly items since they are made-to-order and any orders that ship to Canada. Read our full Return Policy for more information.
How much is shipping?
The shipping cost varies based on the items ordered and the shipping method chosen. To calculate shipping for the items you are interested in, add the item(s) to the shopping cart. When viewing the items in your cart, click on Estimate Shipping and fill in the information needed to determine the rates. For more information, please see our Shipping Options and Policies.
Can I track my order?
You will receive an email with tracking information as well as a link to view the shipping progress once the order has shipped.
What if my order hasn’t arrived and it’s past the delivery date?
Check the shipping status by using the tracking number for your order. If the tracking information has not been updated in several days, or lists the order as delivered even though you have not received it, the carrier might be holding the package to be picked up. You also might want to check outside your home or with neighbors. Sometimes USPS will hide a shipment or leave it with a neighbor if no one is home to accept it. If you are unable to locate it, contact our customer service team and we will investigate.
Why haven’t I received my tracking number?
In some cases, the order completion email may end up in a spam folder. Please check the spam folder if it is in there. If you have any concerns, Contact us and we will investigate.
Orders
How do I pay for an order?
You will be able to review your order in your Shopping Cart by clicking the cart icon located at the top of the screen. If the order appears to be correct, you will then proceed to the checkout stage where you can input your payment information.
Note: We currently only allow payments to be made by either Credit Card or through a PayPal account.
Where can I find my order number?
All orders are shipped with a packing list with your order number printed on it. If you have an account on Cord Depot, you may also check My Account. We have posted a quick guide here
How do I check my past orders?
If you have an account, simply click “My Account,” at the top of the page to see a list of your previous orders.
How do I return my order?
If you need to make a return, contact us at our Returns Page. We will walk you through the process of having your item returned. Please read our Return Policy to see all of the conditions.
Where can I cancel my order?
If you order has not been shipped, simply send us an email through our Contact Form, or call our customer service team. Orders will not be cancelled after they have already shipped.
Which countries do you currently sell and ship to?
CordDepot only sells to and ships products in the United States and Canada.
How do I use a coupon code on your site?
You can enter your Promo Code (Coupon) either in “Your Cart,” or on the Order Review section before finalizing your purchase.
My Account
Where do I create a new account?
You can sign up for a free account by clicking the Log in or Register, link at the top of every page.
How can I see my order history?
We store all of your order information in your Account Panel. Simply click “My Account,” at the top of the page to see a list of your previous orders.
I forgot my Password, where can I get a new one?
First click, Log in or Register, at the top of any page. Now click Lost Password, and enter your email address to receive instructions for resetting the password.
Where do I change the Billing & Shipping address associated with my account?
The billing & shipping address can be changed by clicking “My Account,” and then Edit next to the address you would want changed.
How do I change my password?
Go to My Account, and click Change your password.
Why did my account registration fail?
There are a few reasons that might explain why you were unable to register.
1. Your email address is already registered.
Please select another email address to set up your account or use the existing email address to retrieve your password.
2. Your Contact Name is not in English
If certain letters of your name contain non-English letters, you are advised to use the similar English ones instead. For example, you may change letter “ç” to “c”.
There may be a few other reasons why you may have not been able to create an account. Please contact us if you wish to create an account but are experiencing problems.
Products
How do I submit a review on a product?
Go to the page of the product, click the Reviews, tab and fill out the available information.
A product has the wrong information…
If you see the wrong info or picture for a product, please send us an email at our Contact Us page and we will change it immediately.